Charge 5 stuck on Fitbit logo

[Murap]

Happy new year 2025!

can someone please assist me. My Fitbit charge just started behaving weird. The Fitbit logo seems to be flashing continuously with a beeping and annoying sound which doesn’t stop! My effort to reset the gadget doesn’t seem to work! I am unable to switch off or even reset or restart the Fitbit! This will be my second time to return this device should it not respond! 
How can l resolve this problem?🤔

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Murap. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

Have you tried charging your Charge 5? It sounds like the battery is flat.

If you have tried charging your Fitbit device but it seems not to charge, please note that there are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. If you are charging your Versa 3 on the wall socket, try using another CE certified USB adapter for low energy devices.

If you haven't done so yet, I'd recommend following the tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Let me know if after trying the above you keep getting the Fitbit logo. 

[Murap]

Thanks for your email response.
However, I have gone through all the steps mentioned above. The fitbit
logo is flashing and won't go away. there is no way for me to restart or
reset the gadget. When placed on the charge, it continuously flashes
(logo) and produces a beep sound throughout.
While not on charge the screen is blank and continuously flashes, the logo
with beeping sound. There is just no way for me to reset or switch off the
fitbit charge5.

I have tried everything but nothing seems to work. I have noticed that
the charge bit was logged in with browser Mobile Safari 18:11 with an IP
address 34:98:96:53 - Location in the US. 12 hrs ago.
I tried to revoke access x3, but still this morning, I saw the same login
IP address location in the US. IP:34:98:96:53. This is so weird.
I am just stuck with this FITBIT Charge Now. It has just been a year with
this gadget and now it is not working. Phew!!

[Myfanwy171]

Hey,

Mine has been stuck on the logo screen since Christmas Day. Ive gone through the support list of unpairing and resetting etc and it hasnt made a difference. Im waiting on an email from the fitbit team for any help. My fitbit charge 5 is just 1.5 years old. It should last longer than this. 

[RiekoC]

Hello @Murap & @Myfanwy171 

One user was able to get their Charge 5 working again after exposing it to freezer temps. Here's the thread (<-- click link) where the user provided the details. Although there's no guarantee that this will work for you, it might be worth trying.