Charge 5 stuck on the Fitbit logo

[ethical]

My charge 5 just suddenly showed the Fitbit logo and got stuck there for like an hour. Goo g through the restart with the button 3 times it rebooted but keeps stuck on the logo, then it's like if it rebooting again and stuck again on the logo looping. Trying another restart did not make any difference. Also, the charge 5 does not sync anymore (try changing the face but not sync).

Another thing I noticed was a still red light on the sensor. I left the charge to drain the battery, and charged it again, but it does the same immediately, just looping on and off every few seconds on the logo. 

I don't know if there was an auto update, I tried to disable feature before but the app does not allow it, was Fitbit forces updates.

I see many others had this issue, 

It reminds me a bit like the case of Samsung and Apple...

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ethical. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

[RiekoC]

Hello @ethical 

There's an unorthodox method that a Charge 5 user tried that restored their device, which was exposing their Charge 5 to freezer temps. This thread (<-- click) describes what they did. This method worked for some, but not all users. Still, it might be worth a try.