Charge 5 synching problems

[Steve143]

My Fitbit charge 5 stopped synchronizing with my iPhone today after sporadic synchronization lapses the past few days. And the charger won’t work now so I can’t even try the recommended reset steps. Help!  Updated my iPhone to the latest iOS 17 version the other day. 

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community forums @Steve143.

Thank you for sharing the inquiry regarding the difficulty experienced with your Charge 5. 

Please make sure that you are using the latest version of the Fitbit app.

In addition to the steps you've done so far, please try:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

Please, try to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.