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Charge 5 syncing and exercise app issues

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‎03-20-2023 11:32 - last edited on ‎03-22-2023 07:18 by Fitbit Moderator

‎03-20-2023 11:32 - last edited on ‎03-22-2023 07:18 by Fitbit Moderator

The exercises on my fitbit app are not the same as on the actual watch ! I have tried to change them to no avail,  there is no walk on the watch either . This has been  since my fitbit would not sync to my mobile !!

 

 

Moderator Edit: Clarified subject

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‎03-22-2023 07:24 - edited ‎06-19-2023 06:43

‎03-22-2023 07:24 - edited ‎06-19-2023 06:43

Hi there, @Suebatch. Thanks for stopping by in the Community Forums and for sharing the details about the issue with your Charge 5.

If your Charge 5 is not syncing, that would explain why you exercise app isn't updating your new exercises. 

To address the syncing issue, please see Why won't my Fitbit device sync? 

Once you manage to sync your Fitbit device, please try adding your exercises again to see how it goes this time. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-22-2023 07:24 - edited ‎06-19-2023 06:43

‎03-22-2023 07:24 - edited ‎06-19-2023 06:43

Hi there, @Suebatch. Thanks for stopping by in the Community Forums and for sharing the details about the issue with your Charge 5.

If your Charge 5 is not syncing, that would explain why you exercise app isn't updating your new exercises. 

To address the syncing issue, please see Why won't my Fitbit device sync? 

Once you manage to sync your Fitbit device, please try adding your exercises again to see how it goes this time. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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