Charge 5 tracking sleep in two chunks

[Saratvamsi]

I have an issue with my new fit bit charge 5. My sleep is not recorded continuously. It records for few hours, then there is a break for few hours and then it starts recording again. I had the same issue few years back with charge 2. But this issue disappeared when I bought charge 3. Now, this seems to come back again. I believe it is not related to sleep position as my charge 3 worked just fine for a long time. This started happening after I switched to charge 5 couple of days back. I hope I wont regret this upgrade.

Moderator Edit: Clarified subject

[SilviaFitbit]

@Saratvamsi It's nice to see you in the forums. 

Thanks for the details shared. I see where you're coming from. Let's try changing the Charge 5 sleep sensitivity to "sensitive", this mode records nearly all movements as time spent restless or awake. Check out this article for instructions on how to change it. 

Hope this helps. 

[KenD45]

I have a similar issue with sleep chunks. It's not about sensitivity but about the fact that I'm often awake in the night for a spell longer than an hour. So there are two chunks. Generally one of them is less than 3 hours so that chunk doesn't get a full sleep-stage analysis. This split is arbitrary and unnecessary. The algorithm should be able to analyze the whole night's sleep in one analysis, regardless of the length of the awake periods within the sleep window. The way it works now,  the "sleep score" is calculated only on the segment longer than 3 hours so it's lower than it should be.

[Saratvamsi]

Hi,

My sleep sensitivity is already set to 'sensitive'. However, this issue has
not happened since I last complained :). Hope it won't happen again.

Thank you.

[Saratvamsi]

I agree. There is no improvement on this since Fitbit charge 2. 

[1Lindylou]

Mine won’t completely track as well and did switch to sensitive but still only tracked 3 hrs then stopped. 
My previous charge 4 had no issues. Hoping for update 

[Sid-K]

It seems to be connected to Heart Rate monitoring. My Charge 5 monitors my heart rate intermittently and seems to log sleep only when it is able to detect the heart rate. Most likely I will be returning my Charge 5 and get a Charge 4. The only reason I am sticking with Fitbit is because I have to charge it only once a week. 

[Brittany86]

Mine did the same thing! Glad it's not just me. Not very happy with it. The sleep tracker is the main reason I use the Fitbit. I have to monitor my sleep closely due to seizures. Will most likely be switching back to the 4. Really hope they fix it it's very frustrating.

[Pete128]

Same thing is happening to me. There is a 2 hour period of time that is not showing.

[SilviaFitbit]

@Saratvamsi Thank you for getting back. Glad to hear that it's been tracking your sleep data. 

@KenD45 and @Sid-K Hi there. 

@1Lindylou, @Brittany86 and @Pete128 Welcome to the Fitbit Community. 

Thanks for the details mentioned and the troubleshooting performed prior to posting. I see where your frustration is coming from. 

If the sleep sensitivity has been changed and you're wearing it correctly. It's recommended to edit the sleep graph in the morning and delete the second chunk, this to reflect the whole night's data in one graph. 

Hope this helps. 

[1Lindylou]

Not tracking - returning and return to my old charge 2 that does track my sleep and exercise.

[Brittany86]

Thank you I will try that! Also though it's not tracking my zone minutes. It will auto recognize a workout but no stats on it and no zone minutes.

[Brittany86]

I think I figured it out. I didn't have heart rate on, didn't realize you can turn off and on thought it just monitored heart rate automatically. So we will see if that helps.

[Sid-K]

Dear Silvia,

  That does not help. The sleep tracking does not work properly nor does the heart rate monitor. My charge 3 was much better. Though I feel I have super human power of being able to sleep only for 2 or 3 hours a night. 

[Sid-K]

Good luck. Once you enable heart rate monitoring check if the green light under the tracker starts flickering. Mine does not flicker most of the time and when it does it is very faint. I used to my Charge 3 green light as night light

[SilviaFitbit]

@1Lindylou, @Brittany86 and @Sid-K Thank you for getting back. 

If you're still experiencing difficulties after trying the troubleshooting mentioned above, please get in touch with our Support team, they'll continue assisting you. 

In regards of tracking Active Zone Minutes, ensure that your Charge 5 is tracking heart rate. Go to your Charge 5 settings and heart rate should be turned on. Learn more about it by checking the Product Manual. 

Hope this helps. 

[Brittany86]

Everything is working properly now! Lol, it was just my heart rate monitor wasn't switched on. YAY!! Thanks so much for your help. Very much relieved to know I didn't waste money on the Fitbit 5 because I really love the screen and all the bright colors. 🙂

[SilviaFitbit]

@Brittany86 Thank you for getting back. 

Glad to hear that you're loving your Charge 5 and everything is back on track. Hope you continue reaching your fitness goals! 

Have a good weekend. 😎

[Sid-K]

I am already in touch with the support team they wanted screenshots and have sent it last week. Still waiting for a response. 

[SilviaFitbit]

@Sid-K Thank you for getting back. 

I appreciate the information shared with our team. Due to the high volume contacts, there might be a delay on their behalf, be sure that our team will do their best to assist you and provide the options available. 

See you around.