Charge 5 weak vibration

[SavAnn]

I've had my charge 5 for 3 weeks now and can barely feel the vibrations for texts and calls even on "strong" (I've never tried an alarm).  I've done 3 different tech calls and all the "try this" options (like rest all settings, factory reset, re-connect to phone and after several on/off...)  didn't change anything.  HOWEVER, what I've noticed is if I press my fitbit FIRMLY against my arm when a call or text comes in I can feel it. I've tried several different bands to see if those help, but nothing can make the back of the charge 5 "tight enough" on my wrist to feel the vibrations. So I think it is a design flaw - the back of the tracker.  In fact, when using the band that comes with it -- I can't feel the vibrations at all.  I bought a cloth strap so that I can get a tighter/more snug fit on my wrist, but still very faint - barely feel it.  So not sure what the fix for that is.  Really need something to notify me when I get texts and calls.  Plus, it only one little blip...I think the charge 4 did several vibrations - not just one.  Sad to see a good tracker being "upgraded" but isn’t..new features are nice, need notifications like they were. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @SavAnn. Thanks for stopping by in the Community Forums and trying to troubleshoot the issue with your Charge 5. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you contacted our Support Team once again posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.