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Charge 5 white screen

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‎03-03-2023 08:27 - last edited on ‎03-03-2023 09:38 by Fitbit Moderator

‎03-03-2023 08:27 - last edited on ‎03-03-2023 09:38 by Fitbit Moderator

Hi Fitbit,

 

and aagin one of yours band gave me problem. Now Charge 5 is presenting a white screen.

 

I have rebooted

I have syncronized

I have rebooted again

I have waited until the battery was empty.

I have charged...

and rebooted.

 

I had the same with an Inspire and Inspire 3. I think now it's the moment to send you a long goodbye and move to Xiaomi. 

 

Ciao.

 

Moderator Edit: Clarified subject

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‎03-03-2023 09:39

‎03-03-2023 09:39

Hi there, @DarioCh5. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. 

 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-03-2023 09:39

‎03-03-2023 09:39

Hi there, @DarioCh5. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. 

 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-03-2023 10:12 - edited ‎03-03-2023 10:18

In response to MarreFitbit

‎03-03-2023 10:12 - edited ‎03-03-2023 10:18

Do you think I have not tried all those things? I have not read all the posts with "white screen" in the object?

Come on...

 

The truth is that, after 3 bands with the same problem, your hardware is not performing as specified, or your software is leaking somewhere. Or you have a bad quality department in China or whatever you produce these bands. In any case, I will not lose my time with your support, again.... send me the picture, try to turn the band 3 time upload this upload that...... 

I want a band that will work until I have not decided to break it, voluntarily.

 

 

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