Charge 5 will not charge.

[LGUEST1]

Display is blank. Tried two chargers which both work on a different FitBit. Reset through charger doesn't work, was able to reset through menu before battery ran out. HELP! purchased December 2021 as Christmas gift.

[DavideFitbit]

Welcome to the Community forums, @LGUEST1. 

Thank you for sharing that you've having this inconvenience with your Charge 5 device and that you already tried a few troubleshooting steps. 

If you already tried to complete the 3 pulse restart procedure and you continue to experience the same problem, please try these additional steps that have been useful for other users:  

1. Please follow these steps in case you're having trouble to charge your device. 
2. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
3. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
4. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

Hope this helps, I'll be around. 

[LGUEST1]

Under warranty, it is being replaced.

The watch was completely dead. Had already tried all of this before it died. It is under warranty and being replaced.

[DavideFitbit]

@LGUEST1 Thank you for sharing this update. 

I'm sorry to see it wasn't possible to resolve the problem, but it's good to know that a replacement has been sent to you. 

Have a great day.