Charge 5 won't charge

[Jnjhedges]

Good day, 

Yesterday my charge 5 has started having an issue where my charge 5 will not pass 1% when charging. I cleaned the node tried multiple charging cables, outlets, charging adapters. When I attach the watch to the charger it does vibrate, and the screen indicates that it is charging. But it does not take a charge. Any suggestions?

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Jnjhedges!

Sad to hear that you're having issues charging your Charge 5. As a first step, I'd suggest to restart your device following these instructions:

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds(!), holding each press for about 1 second(!).

3.) Wait around 10 seconds until the Fitbit logo appears on your device's display.

You also might have a closer look here to verify that all conditions for charging your device really are met:

Why isn't my Fitbit device's battery charging? 

As a final resort, please contact Fitbit support to get further assistance:

Fitbit Support Contact 

[MarreFitbit]

Hi there, @Jnjhedges. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. @Talahthas Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can solve your issue soon. 

[kevingonz]

I'm having this same issue. I've already talked with support, but I wanted to post here for others to know its happening to other people.

[32loulou]

same issue here. Of course right after warranty. Seems to be a problem and no solution.

[32loulou]

Is there a fix? It seems to be happening multiple times after warranty runs out.

[32loulou · Accepted solution]

did you find an answer? Mine is doing the same.

[Jnjhedges]

I ended up contacting customer support and they replaced the watch because it was under warranty.

[Talahthas]

Thanks for reporting. Keep moving with your new Charge 5!