Charge 5 won't count steps or anything else

[Kamillis]

My Charge 5 doesn't count steps, heart rate or anything else. I have tried restarting the device from the settings menu on the clock, resetting with the button on the charger and changeing the clock face but nothing has worked.

What's next?

[Doe-buck]

Same here

 Shows yesterday's data

[SunsetRunner]

Need clarification.  Is the Charge 5 itself not counting steps/heart rate, or is the problem that it is not syncing with the Fitbit App?

[Julia_G]

@Kamillis when you say it does count steps or heartrate etc, what do you see, if anything, on the your Charge 5.  Is the screen blank?  

@Doe-buck if your Charge 5 is showing the wrong date that indicates that it has not synced with your phone/tablet.  I would recommend reading this this help article and carefully working through the suggestions there to get your Fitbit syncing again.  Once you have synced your Charge 5 should update with the correct date and time and your up to date steps and other stats will be visible in your app.

@Kamillis if your issue is that your info is showing on your Charge 5 itself but not reflected in the app, then that will also be a sync issue and I would recommend the same help article to you.

[Kamillis]

The screen is not blank, it shows the clock, but steps, kilometres, etc. says 0 even when i have been wearing it the whole day.

It doesn't show up in the app nor on the display on the watch.

[Beelady23-]

My charge 5 is only counting steps and nothing else. It used to work . It’s still sincs  but not reading data in the first place