Charge 5 won’t hold a charge

[Randy6470]

I fully charge then leave the house and it’s dead within the hour! Just started happening this week

Moderator edit: format

[ADSAU]

Same problem for me!

[MO-]

Same as me in jp

[ian.pennington3]

Same problem for me a year ago and still the same now and not much help from fitbit

[Breso]

Same here, charges it last night and it lasted about 5 hours

[StevenH2023]

Same problem here, noticed that this has started to happen after an update wins done on Thursday 

[ian.pennington3]

What do you do now about your malfunctioning charge 5

[StevenH2023]

As I only had my charge 5 for 2 weeks now, I gotta fully charge again and turn off the gps settings as I originally turned that off when I first set up my charge 5. Will post again if the battery discharge very quickly today 

[ian.pennington3]

Let us know thanks

[StevenH2023]

Well after full charging to 100% at 10am, turn off the gps, gps settings on phone only and use it like I would do (10k step and 8km walk). Battery at 9.14pm is at 68%. Doesn’t seem right as I only had the watch in the last 2 weeks and battery lasts for 5 days at least. The battery problem only seem to happen after a update it did on Friday 

[ghis1957]

Même problème pour moi

[4YP43B]

Same problem, here! Many more people are affected.

[StevenH2023]

After yesterday last test and battery went to 40ish percent by 11pm that night, I did a device restart via my charge 5 setting and fully recharged to 100% at midnight. That seems to done the trick as battery at 7.38pm is at 94% and I have done my usual workout (10k step and 8km walk). I wonder if the update cause an issue with my device that causes the battery to drain rapidly. I can only speculate for now.

[Juice2023]

Where is Google / Fitbit support? Something is wrong w battery and charging. I need to charge almost daily compared to 4 days about 6 weeks ago

[ElinB]

Same here, charged it to 100% tonight, put it on at 6 am, its 8.15 and its down to 35% - no gps etc is active

[ian.pennington3]

No support from fitbit at all, been trying to explain to them for last year
about the battery problem then when update came I couldn't transfer it from
phone to charge 5 watch and everytime I questioned them they always give me
the same troubleshooting program to do which doesn't work, I give up

[ga_freckles]

I've been dealing with this and an unresponsive device since Sunday afternoon, and I've been able to get my device to hold onto a charge for longer than a few minutes now, but even that is pretty pitiful. I assume the constant red light on the back is the culprit (no flickering, no accompanying green, just solid red light, whether on or off my wrist or its charger. I have a message in to the help desk, and we'll see what happens. Here's what went down and what I did; I'm interested in other's experiences to see if they're similar.

Apparently, on Sunday my device tried to update but couldn't complete it. I noticed it was unresponsive when I tried to check the time, and it didn't respond when I flipped my wrist or double-tapped. I put it on my charger, and it vibrated once and displayed the Fitbit icon but then went unresponsive again, and I couldn't get it to vibrate or display anything. I left it on the charger overnight and crossed my fingers. 

Monday morning, still unresponsive, and I started looking up pricing on new devices (ha). I came across troubleshooting advice that listed (1) changing the clock face and (2) resetting via charge cord. I went into the app to change the clock face, but when I clicked on my device to go into its apps, I got a notification about an incomplete update, and the Fitbit app couldn't communicate to the device to finish it. Tried to connect through Bluetooth manually, and it was a no-go, so I moved on to resetting via the charge cord. I tried multiple times and got no response from my device, so I gave up and tossed it on my bedside table in frustration.

This morning I did more research, and I don't know if I had more patience or what, but I did the charge cord reset twice (the first time was a no-go again), making sure to pause a second between each button push. Next thing I know, it's vibrating, and after it cycles through its resetting stuff for a few minutes, I finally have a screen I can see. But it doesn't auto wake (you must tap the face), the battery drains in about 10 minutes, and it's not connecting to Bluetooth. Bummer. Back to Google I go, researching more. I finally bite the bullet and do a factory reset through the device settings (which I would have done in the first place, but there's no way to do it if you can't get the screen to wake) and reconnect to my phone, turning off SPO2, Heart rate monitoring, etc, etc, etc. It's now connected to my phone via Bluetooth, and it wakes when I flip my wrist. Battery drain is still happening, but not as quickly. I was at 100% when I reset it, and we're down to 92% an hour later.

I'll update if I hear back from Fitbit. I bought it on pre-order Sept 2021, so it's not under warranty. Worked perfectly until this weekend.

[ian.pennington3]

Thanks for that info, I have done everything you mentioned except the
factory reset which I will try and I have the same problem as you with a
similar aged watch except mine hasn't been working for a year almost, I did
give up over the summer but now back onto it, be nice to let us know
working out on your current problem thanks

[cksof3g]

Mine did the same.  😞😟😩

[DavideFitbit]

Hi everyone, I appreciate the information provided about this inconvenience with the Charge 5 and the battery that is draining too fast. 

As you've mentioned earlier, there are a few standard troubleshooting steps listed here that are generally helpful to improve battery life and it's also recommended to try the three pulse restart.

However, if the issue persists and you're not using one of the features that makes the battery drain faster than usual, like GPS and SpO2, then I do recommend that you continue the communication with the Customer Support team for further assistance. They should let you know about the options available for you. You can click here to chat with them or to call them directly.