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Charge 5 won't respond to anything

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‎08-14-2023 15:04 - last edited on ‎08-17-2023 03:57 by Fitbit Moderator

‎08-14-2023 15:04 - last edited on ‎08-17-2023 03:57 by Fitbit Moderator

My charge 5 last synced at 13.43 today. From that point the screen turned blank.

I have tried cleaning it, charging it, pressing the button on the cable 3 times.

I tried changing the clock face, which wouldn't work.

My charge 5 is only 6 months old. The app is unable to sync with my fit bit. 

Any suggestions please? 

Moderator Edit: Clarified subject

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‎08-15-2023 13:38

‎08-15-2023 13:38

Hello @Peggy97 

Since you've already tried the recommended troubleshooting steps, the next thing is to contact Fitbit support, especially since your device is still under warranty. 

Click here for links to contact support via chat, phone, and direct message: Fitbit support 

Rieko | N California USA MBG PE

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‎08-17-2023 03:58

In response to RiekoC

‎08-17-2023 03:58

Hi there, @Peggy97. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. @RiekoC Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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