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Charge 5 won't show the correct time

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‎04-23-2023 06:01 - last edited on ‎04-23-2023 09:33 by Fitbit Moderator

‎04-23-2023 06:01 - last edited on ‎04-23-2023 09:33 by Fitbit Moderator

How do I change the date? Ordered a new one and it came with a date 3 days ahead.

 

Moderator Edit: Clarified subject

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‎04-23-2023 09:37 - edited ‎11-27-2023 06:22

In response to AngelaAnselmo

‎04-23-2023 09:37 - edited ‎11-27-2023 06:22

Hi there, @AngelaAnselmo. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

As @JohnnyRow has mentioned, your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If you haven't yet set up your Charge 5, please see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎04-23-2023 06:23

‎04-23-2023 06:23

Date and time are taken from phone when it syncs.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎04-23-2023 06:52

In response to JohnnyRow

‎04-23-2023 06:52

Thanks, I will re sync it and hopefully the data fixes! 

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‎04-23-2023 09:37 - edited ‎11-27-2023 06:22

In response to AngelaAnselmo

‎04-23-2023 09:37 - edited ‎11-27-2023 06:22

Hi there, @AngelaAnselmo. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. 

As @JohnnyRow has mentioned, your Fitbit device may show an incorrect time if it hasn't synced or has been unpaired from your Fitbit account. Your Fitbit device uses the time of the device you're syncing with. To make sure your watch has recently synced, go to your Fitbit account, tap the Today tab > your profile picture > your device image.

If you haven't yet set up your Charge 5, please see How do I set up my Fitbit device? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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