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Charge 5 won’t start

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‎08-20-2022 03:46

‎08-20-2022 03:46

Yesterday I took a swim and after that the device went black. I tried to charge it today in case the battery was low but it won’t charge. What can i do? I bought the watch about six months ago.

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‎09-10-2022 08:24

‎09-10-2022 08:24

Welcome to the Fitbit Community forums, @Blabla1900. 

 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5.  

 

There are a few steps that are usually helpful with battery or display issues. However, since you started to experience this problem after you used it to swim and the device would be water resistant up to 50 meters, I do recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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