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Charge 5 won't sync anymore

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‎12-07-2024 20:59 - last edited on ‎12-08-2024 06:28 by Fitbit Moderator

‎12-07-2024 20:59 - last edited on ‎12-08-2024 06:28 by Fitbit Moderator

Two days now, and my data won't sync at all to my phone, support isn't helpful, same crap over and over again, restart, sign out etc.... what a waste of time... 

Moderator Edit: Clarified subject

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‎12-08-2024 06:46

‎12-08-2024 06:46

Hi there, @Angie8. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still not syncing. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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