Charge 5 won't sync with my Android phone

[Slobby]

Hi All. 

Since 23 October my Charge 5 has disconnected from my Samsung A13 and refuses to sync despite trying everything that Fitbit helpline suggest. (They promised to get back to me. Still waiting!) On the same day Samsung updated my phone. Anyone else got the same?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Slobby. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that you're having syncing issues with your Charge 5. I understand your concern, I will do my best to help you with this!

Please note that a Fitbit (Android) App Bug that caused issues with Syncing and Pairing has been Fixed. If you're still experiencing syncing issues, I'd recommend upgrading to the FitBit App version 4.28.2 since it includes a Bug Fix. For more information, see How do I update the Fitbit app?

However, if you update to 4.28.2 and still encounter a syncing issue, I suggest you to restart your phone. 

If restarting your phone still doesn't resolve the syncing issue, listed below are the recommended troubleshooting steps to solve these problems:

1. Update [Android] Fitbit App to 4.28.2.
2. Open the Fitbit App, on the Today tab tap on Devices (Device icon, top left).
3. Delete any connected Fitbit Trackers or SmartWatches, if any are shown.
4. Go to Android Settings, Bluetooth (Connected Settings) and "Forget" any Fitbit Trackers or SmartWatches if any are shown.
5. Restart phone.
6. Open the FitBit App, re-add the Tracker or SmartWatch (via the Devices icon, top left).
7. From the FitBit App, Today tab, Tap/Hold near to the top of the screen and then drag down to perform a manual sync.

If the above doesn't work, please keep an eye on your inbox, our team will get back to you. I recommend not sending another email until you receive a response from our team since your email might be returned to the queue. 

[SnowySpring]

I'm afraid lots of us are experiencing the same issue. 

We've been told they are working on it. 

[Slobby]

Hello
I have version 4.28.1 which I downloaded today. No further update is
available. Not in the UK anyway!
Slobby

[Slobby]

Thank you. I'll try to be patient! 😖

[RiekoC]

Hello @Slobby 

From what I'm seeing, the newest Android Fitbit app update, version 4.28.3, has resolved the syncing issue for most users.

If you haven't updated your Fitbit app yet, please check the Play Store and install the update once it's available to you.

Let us know if you're still experiencing a syncing issue after installing version 4.28.3.

[Hendrik55]

I am on 4.28.3 and the sync problem is not solved for me 😔

The only way I can get things to work is by a forced stop of the Fitbit-app and then restart it. 😡

[Hendrik55]

Nokia 6.1 Android 10

Google should fix this and the battery-issues many people have 😔

And all the other issues....😠

I think Google is not interested in solving anything...

[Slobby]

Hi All

Please could you not keep on at me about your  connection problems! I only responded with what worked for me. I don't work for Fitbit. I'm not a techy person. Far from it. I'm sorry that some of you still have problems but it's NOT MY FAULT! 

[9v9z9f]

I have a similar sort of problem with my charge 5 syncing with my phone.

[RiekoC]

Hello @9v9z9f 

Are you an Android or iOS user? Which version of the Fitbit app do you have?

From what I've seen, there's an update for the Android Fitbit app to version 4.29 that recently started rolling out and apparently has the fix for Android users who were still seeing syncing issues with app version 4.28.3.

It looks like there's also an app update for iOS users to version 4.29.

[9v9z9f]

A Moto E14. It keeps saying can't sync and Bluetooth is off or something like that. 

Thanks for the advice.