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Charge 5 won’t sync

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‎07-10-2022 03:57 - edited ‎07-10-2022 04:01

‎07-10-2022 03:57 - edited ‎07-10-2022 04:01

This morning my Charge 5 won’t sync completely. It is connected and after trying to restart several times it synced but show no data for today except calories. How do I fix this?

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7 REPLIES 7

‎07-10-2022 05:27

‎07-10-2022 05:27

You need to sync it again. Sometimes it doesn't sync fully.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎07-10-2022 05:30

In response to DramaQueenDiva

‎07-10-2022 05:30

I’ve synced it several times - nothing but recent steps and calories. The dashboard on my computer shows only calories.

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‎07-10-2022 05:51

In response to Debhammel

‎07-10-2022 05:51

Have you cleared the cache for all your devices?

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎07-10-2022 06:12

In response to DramaQueenDiva

‎07-10-2022 06:12

No - how do I do that?

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‎07-10-2022 06:18

In response to Debhammel

‎07-10-2022 06:18

I can't guide you on that until I know your OS.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎07-10-2022 15:57

In response to DramaQueenDiva

‎07-10-2022 15:57

I’m on an iPhone, iOS 15.5

Sent from my iPhone
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‎07-10-2022 16:25

‎07-10-2022 16:25

same here, the last two days won’t recognize my charge 5 on my phone app

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