Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[JB2012]

me too

[Trish91]

Me too it’s annoying 

[shermie]

Same thing happened to me this morning.  I have gone through every single step they recommend and it still won't pair. I FINALLY got to a customer service and they admit that all Charge 5 devices are having this problem because of a firmware update and they are trying to fix it.  So **ahem** frustrating. I just got this fitbit a week ago and it was fine until this morning!  

[Geordi789]

I did notice one update. I'm getting a ton of notifications on my Fitbit watch now that I wasn't getting before. I thought it only would show me text messages. Now I'm getting every notification that my phone gets it's just not syncing 

[ggwp]

yea that got posted about an hour ago, where was that 9pm EST YESTERDAY when I spent 3+ hours & 3 different devices troubleshooting what was wrong with "my" Charge 5. Only for it not to be my Charge 5......

[RedDodgerAZ]

https://community.fitbit.com/t5/Charge-5/Charge-5-won-t-sync/m-p/5217723#M23374

LMAO!!!

🤣

Moderator Edit: Formatting

[SunsetRunner]

Mine stopped syncing in the middle of an aerobics class apparently. Maybe this will help fix the problem: The app recorded the workout but the calculation of the calories burned was wrong. The graph is correct but the number of calories is just 50 (1 calorie per minute). I tried to make it recalculate and that's when I discovered that it was not syncing at all. 

[Omitto]

Imagine how fun this is if you just bought a charge 5! I went through all the troubleshooting because I was convinced I was doing something wrong. I am glad I found this post 2 hours in, but I still messed with so many functions that I hope everything still works after this is fixed ;(

[lauriezimm]

I'm having similar problems. Since the fitbit update in Aug. 2022 my charge 5 won't sync. I see steps, but no exercise or other information.I've also tried all of the workarounds- restarting my fitbit, uninstalling an reinstalling the app, turning bluetooth on and off, restarting the phone, taking the fitbit off of bluetooth and re-pairing it. Nothing has worked. Hoping there is a fast update/repair to the fitbit update that is obviously problematic. I'm on with fitbit chat but no reply yet...

[Dogfacebeagle]

I agree, this information should have gone out a long time ago.

[KaseyFox]

Condescending statements like this make me furious 😤 Mind your own business.

[LukenzasB]

Yeaterday my Charge 5 just stopped syncing. What is interesting that the app shows heart BPM and also walked distance but won’t sync (completely). Maybe this suggests that it is a software problem (the App?) This shouldn’t happen with hardware where users are paying extra money for the premium features, what a shame!

[Sohoboss]

Have a Charge 5 that is just a couple of months old and now seem like an expensive brick!

[KaseyFox]

KABLOOEY 🤣😂🤣

[valyba]

Same here!  I posted a message a couple of hours ago and it's gone, too!

[sue_56th]

Mine stopped last Tuesday so no Fitbit readings for one week  talked to 3 different customer service individuals on Thursday.  Spent around 5 hours trying everything.  If I were not an 8 year customer I would be out buying a different tracker..  

[D_C_2]

Support just said unlikely to be resolved today.  Took forever to get to someone on chat.

[fishing69]

I work in IT. At least I test my changes before I deploy customer!

[lauriezimm]

Was just on with fitbit chat and was told they are aware of the syncng issue with charge 5  and are working on a repair for the updated app.

[LissaE]

I have to go to the Trainerize app & disconnect & reconnect but it's far from ideal