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Charge 5 won't sync

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‎01-19-2023 01:40 - last edited on ‎01-25-2023 08:31 by Fitbit Moderator

‎01-19-2023 01:40 - last edited on ‎01-25-2023 08:31 by Fitbit Moderator

Charge 5 hadsn't synced since 6.03 yesterday!!

 

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-19-2023 03:28

‎01-19-2023 03:28

@Lindarhasa Welcome back to the Fitbit community!

Sad to hear that your Charge 5 isn't working properly. Sometimes turning Bluetooth off and on again on the phone or restarting the phone your Fitbit device is paired to helps to solve syncing issues.

 

If this doesn't work for you, I'd suggest restarting your Charge 5 following these steps:

 

1.) Connect your device to the charging cable which has to be connected to a power source.

2.) Press the button located on the USB Plug of the charger 3 times within 8 seconds, holding each press for about 1 second.

3.) Wait 10 seconds or until the Fitbit logo appears.

 

If this doesn't work for you, uninstall an reinstall the Fitbit app on your phone.

 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎01-25-2023 08:32 - edited ‎03-16-2024 11:22

In response to Talahthas

‎01-25-2023 08:32 - edited ‎03-16-2024 11:22

Hi there, @Lindarhasa. Welcome tot he Community Forums. Thanks for the details provided in your post about the issue with your Charge 5. @Talahthas Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I hope we can get you back on track. 

Maria | Community Moderator, Fitbit


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