Charge 5 won't sync

[Rrab]

Why will my Fitbit easily conectarme to old I-pad but not I-phone 

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Rrab!

Please make sure that your iPhone meets current Fitbit system requirements, meaning it must be running iOS 15 or higher to be compatible:

Fitbit Setup Requirements 

[MarreFitbit]

Hi there, @Rrab. Welcome to the Fitbit Community Forums. @Talahthas Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[sansambme]

I'm on an iPhone 14 pro max and it won't sync even after restarting my phone and my charge 5 twice so something else has to be going on with iOS period. 

[MarreFitbit · Accepted solution]

Hi there, @sansambme. Thanks for stopping by in the Fitbit Community Forums. 

If you haven't done so yet, please try the following:

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.