Charge 5 won't sync

[NigelDeano-57]

I have been advised by the call centre that Android phones and Fitbit syncing have a problem which could take up to two weeks to fix. 

I have wasted hours trying all of the suggestions and taking the phone to a specialist shop to sync . Nothing worked so I assumed the Charge 5 was faulty only for the call centre to advise of the problem.

A simple message from the centre would seems obvious and save everyone's time.

Moderator Edit: Clarified subject

[SexyBene]

Hi

I also have the issue that it did not sync a workout. I m peefed i loose out on my fitness points with medical.

No joy from help centre

[Edwery]

I replied earlier to this saying that the latest version fixed my problem and my fitbit synced. I have just checked again and realized it has not synced for the last 6 days, and when I click on 'sync' it just shows a red exclamation mark. I guess the problem  is not as fixed as I thought.

[Hendrik55]

@SexyBene @Edwery 

This seems to work (at least for me):

- Always leave the Fitbit-app open on your Android mobile. Then sync seems to continue to work.

- If sync doesn't work:
Close your Fitbit-app. Then go to settings --> Apps and notifications --> All apps , and find the Fitbit-app.
Stop the Fitbit-app and clear its cache.
Go back to the home screen of your Android mobile and launch the Fitbit-app. With any luck, sync will now work again.

I manage to get sync working again with these steps.
Good luck! 🙂