08-16-2022 04:29
08-16-2022 04:29
All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem.
08-16-2022 07:47
08-16-2022 07:47
I have done all of those and more too and it still will not work.
08-16-2022 07:49
08-16-2022 07:49
Same for me too !! Picks up steps and nothing else, also tried all “solutions” many times and nothing works at all - not very happy as have really upped my activity and want to see it !! Seems many are affected - last synced yesterday but nothing today 🙄
08-16-2022 07:49
08-16-2022 07:49
My Fitbit charge 5 is not syncing. I tried everything; disconnecting and reconnecting Bluetooth, restarting my Fitbit, logging out and logging into the app, shutting down my phone, but
08-16-2022 07:49
08-16-2022 07:49
Same here, synced yesterday evening just fine but no longer syncing, just steps, floors, calories and active minutes. It does say it has synced today but it hasn't, just the info on those above. It returns an error everytime I try to sync it. Tried several of the suggested measures but now at least I know it is not me so will stop trying.
08-16-2022 07:50
08-16-2022 07:50
I’m unable to sync my Fitbit charge 5. This is a new problem for me. I have tried al the recommended suggestions without luck. Please advise on who to contact to fix the issue.
08-16-2022 07:50
08-16-2022 07:50
08-16-2022 07:51
08-16-2022 07:51
I had this issue happen this morning. My Charge 5 synced at 6:06 a.m. but wouldn't sync at all after that. I followed all the troubleshooting steps, including doing a hard reset of the device. What eventually worked was removing the Charge 5 from the Fitbit app and re-adding it.
08-16-2022 07:51
08-16-2022 07:51
The same here. It shows an error message (in green) stating: "Couldn't sync your Charge 5". I tried everything as well.
The app does track the steps and heartbeat, it does not analyze sleep.
08-16-2022 07:51
08-16-2022 07:51
I updated my iPhone and Fitbit app. Now my Fitbit charge 5 inside the Fitbit app keeps saying ‘couldn’t sync your charge 5’.
Tried everything.
Removed Fitbit app from phone
removed charge 5 from Fitbit app
removed Fitbit from bluetooth
restarted iphone
restarted charge 5
added charge 5 to fitbit app again and paired it
start syncing and keeps saying ‘couldn’t sync your charge 5’
08-16-2022 07:51
08-16-2022 07:51
I don’t know if it is the IOS problem coz I updates my IOS last week sth and my charge 5 was working properly. Nth wrong with charge 5 till late noon while I was working out…
08-16-2022 07:53
08-16-2022 07:53
Same here. Tried all that numerous times. Following.
08-16-2022 07:54
08-16-2022 07:54
My charge 5 won’t sync I’ve tried everything it recommends
08-16-2022 07:55
08-16-2022 07:55
Me neither, just happened today...
08-16-2022 07:56
08-16-2022 07:56
I have an Android phone and the app does not sync. It's not an OS issue.
08-16-2022 07:58
08-16-2022 07:58
Me 2 won't sync I tried everything
08-16-2022 07:58 - edited 08-16-2022 08:02
08-16-2022 07:58 - edited 08-16-2022 08:02
Such a waste of my time to try all the steps when my Charge 5 will not sync! Thinking it was my Charge I completed all known troubleshooting only to find out it is "fitbit". Why can't that somehow be communicated to users rather than having to find it out from the community? 😞
08-16-2022 07:58
08-16-2022 07:58
Mine won’t sync either. I’ve been trying to sync since about 6am.
08-16-2022 07:59
08-16-2022 07:59
08-16-2022 07:59
Same, on Android. Followed all the troubleshooting steps. I was about to contact support but now I see it's a broader issue so I guess I'll just wait. Last sync was 8:45 or so last night (Aug 15th).
08-16-2022 07:59
08-16-2022 07:59
Me either. I’m sorry it’s happening, I’m glad it’s not just me!