Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[BigBottom]

Same. I was beginning to think it was a faulty Fitbit device (it's brand new). My iOS is up to date. Fitbit app is up to date. Charge 5 firmware up to date. I setup my watch two days ago and it immediately had sync issues (although I was able to sync once after the first day). Bluetooth is operational, both the phone and the app recognize the device ( I can even see my heartbeat reading in real time). No trouble shooting steps, including completely removing the device and setting it up from scratch (which failed on the first attempt) yielded any results. After reading these comments, it seems more likely that it's a software issue (or server issue) which is actually encouraging since that would be more likely to get fixed than if they have to recall the product (like they have had to do with other recent products). Fitbit would be foolish not to get this resolved as they have been steadily losing ground in the marketplace since they were acquired by Google.

[RiekoC]

Same here. Haven't been able to sync this morning. Tried all the suggested fixes, but nothing works. Glad to know it's not just me.

[Sarah6403]

1st my charge 5 wouldn't sync. Now it won't connect. Have looked and done all instructions written and nothing works. What gives!!!

[Gamitch11]

Add me to the growing list of Charge 5 users whose 5 will not sync.  Worked fine up until today (08/16/2022).  I've tried ALL the suggested fixes.  Still 5 will not sync.

[AdrienneHYL]

Mine is iPhone 

[Taran108]

Fitbit Charge Not Syncing with my iPhone since 13th August 2022. No sleep tracking also. Please help.

[charleskn]

All, there are multiple threads... Please comment and vote on this one, which has (slightly) the most comments & votes.

https://community.fitbit.com/t5/Charge-5/Charge-5-has-stopped-syncing-with-phone/m-p/5120414

[RiekoC]

Since I have the same problem with my Android phone, it doesn't seem to be related to the recent iOS update. 

[pabsurdy]

Its  really the fact that it partially syncs even when it says it cannot sync, that confuses me the most XD 

[Tarkavor]

They must be having server issues because it isn’t working for me either.

[Kdaaroe]

I have an IPhone and it isn’t syncing in spite of all the efforts other users have expressed they have tried 

[Helpneededpleas]

It’s started this morning like everyone else & I have taken every step and nothing is working. 

[jtf469]

I have tried everything to sync my Charge 5 and it won't sync past the initial set up after having removed the device from the app, Bluetooth, dleting the app, phone restart, reinstalling the app, re-pairing (while on charger). Permissions are set up as well. Everything is updated. Any guesses?

[saritag]

I’m having this same issue and have tried all troubleshooting steps. Not sure where to go from here…

[SunsetRunner]

I've gone so far as removing the device from my account, unpairing it from my phone, uninstalling the app from my phone, rebooting my phone, and finally clearing user data on the Charge 5. After doing all that and then installing the app and re-adding the Charge 5, it still won't fully sync after the first time. It appears to be syncing steps and other "simple stats" but I anticipate it won't sync sleep or exercise data.

For me this issue started yesterday evening (Monday, August 15th).

[Kdaaroe]

I am hoping Fitbit determines the problem as I have tried everything you have. Hope it is a software issue that can easily be resolved. My device synced perfectly until last evening. It didn’t sync the last two hours of steps and didn’t show sleep from last night. It’s frustrating to put in the work and have the device not sync.

[Romo2610]

Are you using android? 

[NessaMcV]

Same here. Only had it 2 days, it was a birthday present. It synced once when I finished a workout but it never uploaded the exercise onto the app and since then just keeps saying 'failed to sync'. 

[DanielRoque02]

Happy to read that I'm not the only one experiencing issues with my Fitbit not syncing with the app but counting step. As of 11:47PM last night 8/15/2022 Fitbit not syncing. Followed all troubeshooting steps. No longer believe it's an issues on our end but on Fitbit sync server potentially. Help, LOL

[Mark1807]

Another frustrated Charge 5 user here.

It was working fine until this morning and has refused to sync since. I've restarted both phone and charge 5. I've re-paired (the re-pair was successful, but it still doesn't sync). I've withdrawn and re-requested the Nearby Devices permission. I've cleared app data and gone though the setup again. I've uninstalled and re-installed. Nothing works.

From this thread it looks like Fitbit has been aware of this issue since April and now 4 months later still does not have a fix. That is pretty awful.