Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[Rich_Laue]

Have you tried. 

• Clearing the apps cache. 
• Stopping the app, through the phones settings.
• Shut off the phone. 
• Log out of the fitbit app, I usually clear the fitbit app's data. 
• I suggest the above steps because they also cover all the steps in the help guide. 

Since Fitbit says that this issue has been resolved. This thread should be closed for future entries. A new thread should have been started for current sync problems. 

Fitbit says that if you still have sync issues to contact them 

[Rich_Laue]

@Espe77 bluetooth devices lilies fitbit and most speakers, will only be able to connect with one server at a time

So yes, only being able to sync through the phone or iPad at a time would be expected. 

However since a sync, takes the fitbit data, and sends it to the fitbit server. A user could sync through the phone, and see all the data on the iPad, without the iPad syncing the data. In fact, if the tracker just synced, there would be no additional data for the iPad to sync, and it will still show what is on the server. 

[Carelis]

Mine wouldn't sync this morning, synced once this afternoon, then won't sync again. I tried to disconnect and reconnect my Charge 5, phone says it found it, sent me the code, but it fails and I'm told to "try again". I've tried probably 10 times. This morning, Fitbit said the system was down for maintenance and it hasn't been right since.

[Adrury]

Definitely NOT resolved. It syncs when it wants. Everything is tracked correctly on the tracker but it doesn't sync steps, sleep and sometimes heart rate to the app. The heart rate option always turns itself off and has to be turned back on.

[Ziggi13]

Dearest all, this must be my who knows what post… the charge 5 that was bought for me as a Christmas present has been nothing but trouble since I got it.  The last few months have been the worst.  Just when you think it’s resolved after umpteen attempts to ‘fix’ the problem, maybe a day or so, and it all crashes again!  I am sitting here, once again, having had it working for nearly 3 days, and it’s given up the ghost, again!  Another day of no syncing, another lost day of stats, and another day of frustrating attempts to fix it!  I’m finished with it!

[lauriezimm]

I contacted customer service help via email. They took a few days to get back to me, gave me the usual work arounds for poor syncing and battery drain (was lasting 7 hrs. on my regular settings) following the update. I let them know again after trying things, that my 8 mo. old charge was still not working, dead etc. Took another 2 days for them to reply, but they could see from my data,  that it was indeed not working.  (Big brother looking at it... )

But, they sent me a new one and so far , fingers crossed, it is working... Contact customer service. 

[Ziggi13]

Great news…

[Ziggi13]

I did start a new thread… in fact two!  Since I have tried everything that has been suggested including the phone call and they suggested it was my really brilliant wifi / internet.  Same issue at my pals who has an equally good internet/ wifi.  I felt it was a cop out and do does my IT guy who says it isn’t an issue at base camp!  What’s to do? 

[Adrury]

Yea I'm really sad too. I should have just ordered my Mom another Charge 4 off ebay but I wanted her to have an upgrade. Stupid me!

[YojanaFitbit]

Hi everyone,

Thank you for sharing your comments and for all troubleshooting steps you've tried with your Charge 5. 

Please confirm you've tried the steps suggested by @Rich_Laue here. For more information about Fitbit requirements and syncing steps, see Why won't my Fitbit device sync?

I'm sorry for any inconvenience that you've had with your watch. We constantly work on our devices to improve their performance and your experience with them, and the input we receive from our members is a big part of the process. 

To keep threads on topic or tailed to a specific topic, I'm going to close this thread from further comments. However, if you have another question, I'd recommend checking our Help Site where you'll find more information about our products, features, as well as troubleshooting steps. You can always get in touch with our Support team to receive further assistance. Click here to get connected with them via chat or phone.

See you around.