Charge 5 won’t sync

[jayfloydgsca]

All morning my charge 5 won’t sync to my iPhone 11. I’ve gone through every step including uninstalling the app, turning blue tooth off and on, pairing again, restarting both devices. Only thing I haven’t done is a factory reset which I had to do last month when alarms stopped working and I don’t really want to do again if that’s not the problem. 

[annatone]

Hello 

[tam406]

I'm also having this issue on Iphone 7 Plus as of this morning. It appears to have started when the app updated.  I hope someone at Fitbit is working on this.

[Nan98037]

How long have you had charge 5? How many issues like this? I just got mine and will return if this is as bad as it looks. 

[AdrienneHYL]

Nope, nothing from fitbit yet..

[Lili2014]

Charge 5 not syncing, recording hourly activity, sleep and exercise info

[mskbey]

I’m so frustrated. I don’t think it’s an issue unique to the Charge 5 either. I had a Charge 3 that started doing this about 2 weeks ago. I contacted Fitbit and they were of little help. They simply told me to get a new one. They gave me a coupon for money off a new device. So, I purchased this Charge 5. I’ve had it for less than a week and I’m right back to square one. I’m having the exact same issue. It won’t sync. This is clearly a Fitbit software issue and they know it. They could have been up front with me instead of feigning ignorance and encouraging me to buy a new device. 

[Ploogs]

Did you not see the Banner

[Walii]

• My charge five has always had issues syncing. I’m pretty much done with Fitbit.

[YojanaFitbit]

Hi everyone, 

We're currently investigating a syncing issue impacting Charge 5 users and we hope to have a resolution soon.

We apologize for the inconvenience and appreciate your patience.

[Ploogs]

I am reading a few hysterical messages. Children, Calm Down. 

It's an amazing piece of technology and yes, sometimes things go wrong ,

Let's give Fitbit a chance to breathe! Data is safely held on your wrist! 

B R E A T H E

[sunnysummerlove]

Same! My watch is only a week old and now will not sync! I've done all the troubleshooting steps over and over with no luck. 

[Nan98037]

Same here. My charge 3 display was out, but at least it worked for the most part. I should not have gotten a Charge 5. I went through something similar with their Aria scale and now I’ve made the same mistake. At least I can return this Charge 5 and go with another Tracker maker. 

[AdrienneHYL]

I bought charge 5 in the beginning of this year and it worked well until last month, same issue happened, but I could fix it by following the troubleshooting, however not this time. As of many people are complaining the same problem today, think it is a global issue. 

[justcuzz]

Well, seems I wasted a huge amount of time performing ALL the remedies several times. Somewhat relieved to find out it's not me or my Fitbit.

[D_C_2]

Not only this is frustrating but there's no communication to users.  No use of social media.  No pinned posts.  Nothing from FB.  20 pages of user reports before a FB moderator even acknowledges there's a problem.

Have to jump through many hoops to get to support.

[Pushwall]

Add me to this sync problem list. Everything went kablooey this morning. I'm unable to sync or have the app see the Charge 5. I've tried using both my Galaxy S20+ and iPad. Nothing works.

[altdel]

Adding myself to the growing list of users with Charge 5 sync issues.

[BossRoss]

My Charge 5 will not sync with my phone. Noticed it today. I read the message from fitbit saying they are aware of the problem. Hopefully will get it fixed soon. 

[23902909302]

It says " Charge 5 users may notice a syncing issue. Our team is working to fix this Read more here " literally on top of this page.

[fishing69]

Same here. Syncing stopped last night 230am EST. Did all the steps mentioned. Charge 5 synced the first time only after deleting and re-pairing. Hasn't synced since.