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Charge 5 won't turn on or charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-24-2023 07:26 - last edited on ‎02-24-2023 11:38 by Fitbit Moderator

‎02-24-2023 07:26 - last edited on ‎02-24-2023 11:38 by Fitbit Moderator

Hello,

my device is a little over 1 year old. It won’t charge, not responding. Suggestions?

Thank you.

 

 

Moderator Edit: Clarified subject

Best Answer
5 REPLIES 5

‎02-24-2023 11:39 - edited ‎06-12-2023 10:39

‎02-24-2023 11:39 - edited ‎06-12-2023 10:39

Hi there, @GinSF. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Charge 5.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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Best Answer
0 Votes

‎02-24-2023 18:54

‎02-24-2023 18:54

My charge 5 is doing the same thing, have it on charger for 3 days and still getting nothing!   What's up? 

Best Answer

‎02-24-2023 19:07

‎02-24-2023 19:07

I have the same issue. I believe it is a software problem and not the battery. Agents are reading off a script and helpful at all. I have read over forums and blogs and many people have this issue. 

Best Answer

‎02-26-2023 02:50

In response to katfisch3

‎02-26-2023 02:50

If it’s software, how do I update when the battery is completely dead and won’t turn on?

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0 Votes

‎02-26-2023 19:32

In response to katfisch3

‎02-26-2023 19:32

This is also happening with mine. I’ve gone through customer support and have followed all suggestions. They need to Replace it or I’m going to an Apple Watch, you know? 

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