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`Charge 5 working fine until update -

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‎10-29-2022 20:32 - last edited on ‎11-16-2022 07:14 by Moderator Alum

‎10-29-2022 20:32 - last edited on ‎11-16-2022 07:14 by Moderator Alum

Set my device up for the update and went dead - logo shows up for a sec then dead again. Shows some life and even connected a couple times asked for a number then dies, no number to input. Yes, done all suggestions multiple times even re-loaded the app on my phone - nada. Still have my Charge 2 so going back to that for now

 

 

 

Moderator edit: subject updated for clarity

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‎11-16-2022 07:13

‎11-16-2022 07:13

Hi, welcome to the Fibit Community forums, @Johnnio. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

Have a good day

Davide | Italian and English Community Moderator, Fitbit


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