help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge5 nonresponsive, cant restart

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-07-2023 08:28

‎03-07-2023 08:28

This morning i recieved a message about an update for my Charge 5. When I tried to start it I was told the battery level was to low, so I connected it to the charge cable. 

After that the screen blacked out. I have tried to reset the device by pressing the button on the charger. I It wibrates and the screen lightens upp and the fitbit logo can be seen for a sec, but then it turns black again. I have had the device connected to the charger all day, but nothing.

 

The device won't sync to the app (of course). I've tried two different charge cables, and two different chargers.

Any suggestions?  

Best Answer
3 REPLIES 3

‎03-07-2023 10:25

‎03-07-2023 10:25

I managed to solve it by restarting the phone, changing the display on my device and thereafter I could do the update and voila, it worked again! 

Best Answer
0 Votes

‎03-07-2023 10:38

In response to Ironwmn

‎03-07-2023 10:38

What of it won't even sync to change the display?

Best Answer
0 Votes

‎03-07-2023 12:30

In response to MCM_Georgia

‎03-07-2023 12:30

Have no idea, but after restarting the phone the sync worked again for me 🙂

 

Best Answer
0 Votes