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Charger 5 stopped working

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‎07-26-2023 23:45 - last edited on ‎07-31-2023 06:52 by Moderator Alum

‎07-26-2023 23:45 - last edited on ‎07-31-2023 06:52 by Moderator Alum

HELP - my Charger 5 has decided to stop working. Suddenly a black screen, won’t charge and won’t reboot / reset. 
Charged fine last night and working fine this morning. Did an aqua aerobic class (as I have done many times) and then nothing. Any suggestions. I’ve tried all the obvious fixes. Very frustrated. 

 

Moderator edit: format

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1 REPLY 1

‎07-31-2023 06:50

‎07-31-2023 06:50

Hi, welcome to the Fitbit Community forums, @WidgyWoo. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they were able to provide you with a few steps. In this case, they will let you know how to proceed. 

 

Davide | Italian and English Community Moderator, Fitbit


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