Daily readiness not working

[SongMom]

Never used readiness score, didn’t even know it existed before the latest update. I thought it was new? Anyway, the app keeps saying to wear my device for seven more days. It’s definitely been more than seven days. I look at the data and I have no scores whatsoever. Do I need to turn something on somewhere? Or is this just not functional?

[SunsetRunner]

Just tried the 'fixes' mentioned previously.  I have a few random entries in the "Month" view but that's it.  Otherwise, nothing.  And now, no longer logging sleep either! Definitely some issue with this feature!  

[Kakes88]

Thank you. This worked for me.

[LizzyFitbit · Accepted solution]

Hi everyone, and welcome to our new members.

Thanks for sharing these details, and the time taken in troubleshooting your Charge 5. I'm glad the daily readiness score is working for some of you, and to make sure this is the case for all of you, please confirm if this feature is still working for all of you.

I'd also like to recommend this help article which explains how this feature works and the factors that impact the score.

[CS2709]

Mine is working again as well. Thank you.

[Timtam6]

Yep mine is working again. Thankyou

[LizzyFitbit]

@CS2709 and @Timtam6. It's nice to see you again!

I'm glad that you're getting the daily readiness score and thanks for keeping me posted. I hope you can keep working toward your goals.

By the way, if you have time, visit our Health & Wellness board where you can share your experiences, meet people and create new topics. Have a good one!

[J2F]

Hi, mine started to work a few days ago. 

[LizzyFitbit]

@J2F It's good to see you here.

I'm glad the daily readiness score started to appear on your Fitbit app and thanks for keeping me posted.

I hope you can keep crushing your goals and Happy Holidays in advance!

[Bboop]

Actually I removed it from my dashboard because it never worked. Nice idea
in theory but in practice, totally useless. Needed more testing before
release.

[RiekoC]

Hello @Bboop 

Out of curiosity, what would make the Daily Readiness score more useful to you?

[Rvested]

Don’t know about your experience with this feature but it was working just fine for me up until 11/11 and since been stuck on 15. Can’t get an answer from anyone on how I might resolve this problem. Any insight would be appreciated.
Rich
Sent from my iPhone

[RiekoC]

Hello @Rvested 

Have you updated your Fitbit app to the latest version, 4.32? You can check your version number by tapping your picture in the upper right of the Today page in the Fitbit and tap on Help. Your current app version will show on that page.

If you already have version 4.32, you could try clearing the cache & data from the Fitbit app on your phone to see if that will help. Just to let you know, when you clear the data/storage for the app on your phone, you will need to log back into the app.

[Rvested]

As I said I’m running 4.32.  Cleared cache and data from phone and still have the problem. Please explain clearing cache and data from phone to insure I did it correctly. 

[RiekoC]

Hello @Rvested 

I see that you have an iPhone. I'm an Android user and had to look up how to clear the cache for iOS. This page (<-- click link) has the instructions to clear the cache for an app on an iPhone.

You mention that your Daily Readiness is stuck at 15. When you tap on the Daily Readiness tile, it should give you a summary breakdown for the metrics the algorithm uses to determine your readiness score. Does it show that you have metrics that are out of your personal range?

[Stokiejoe]

I have a versa 2. Daily readiness stopped working about 30 days ago. It says 15 yet the three parameters are either usual or good

[Bendymavis]

Touch wood mine seems to be ok at the moment.
I did close and reinstall the app and that has worked for the time being.

[NucklesE]

What was the solution here? I cannot get this to work. Thanks!

[Bendymavis]

Mine just randomly started working.

[Stokiejoe]

Amazing, mine started to work a couple of days ago after weeks stuck on 15

[CS2709]

It was nice while it lasted. 3 days now without a readiness score, and the detailed sleep insights are also gone. I now only get a generic "Awake, Restless, Asleep" but no breakdown of the sleep phases.