Display light does not come back on after reset Charge 5

[BBWisdom1]

Since the update last week my display light keeps going out and can't get it to come back on even after reset several times.  Will continue to track and all just no light to see anything.  Frustrating. .any help would be great! 

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @BBWisdom1. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

See you around. 

[BBWisdom1]

After talking with Customer Support and trying to upload a different clock face which they said usually fixes the problem but mine didn't and I was still under warranty they are sending me a new Fitbit.  

[DavideFitbit]

@BBWisdom1 Thank you for sharing this update. 

I'm sorry to see that it wasn't possible to resolve the problem, but it's good to know that you'll be receiving a replacement. 

Have a great day. 

[flochalex]

You’re lucky, I have exactly the same issue but I must be out of warranty; I was fogged off with the “we’ll send you and email” response and as such I have not heard a dickie bird since. It is so frustrating not being able to actually chat to someone other than trying to arrange a call overseas. Maybe I’ll treat myself to an Apple Watch or Garmin!

[DavideFitbit]

Hi, thank you for all your feedback and for confirming that you're experiencing the same inconvenience with your Charge 5, @flochalex.  

I've proceeded to send your information again to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it does seem they've provided you with some instructions. They will let you know what are the options available for you. 

Have a good day.