Do Charge 5 screens fail?

[DAJensen]

I have a Charge 5 that works properly for collecting the data for steps, sleep, calories and heart rate. What it does not do is display anything on the screen. I have tried the recommendations for the three button pushes and the 15 second button push. The screen remains blank so I have no idea if there was a restart or a factory reset. I tried texting customer service, but this seemed to be a bot from 2015 which was incapable of deviating from the script.

[Gr4ndp4]

Hi, @DAJensen welcome, I assume your Charge 5 is syncing as you can see collected data on your phone's Fitbit app. Is your Charge 5 carrying a good battery percentage? Have you successfully charged it? There are two possibilities (1) your Charge 5 needs charging - Why isn't my Fitbit device's battery charging? - Fitbit Help Center provides detailed advice & guidance. And (2) your Charge 5 is faulty. You do not mention how long you've had your charge 5, you may have the benefit of Fitbit's Returns & Warranty Policy depending on when, where & from whom you bought it. To contact "Customer Support" use the chat facility or phone for a prompt response.

I hope this helps, let us know how you get on by posting here again.

Cheers.

[DAJensen]

My battery is charging well. 

I think I've had the 5 for about a year and a half. I tried customer support, but it got hung up on demanding that I clean the connectors, even though I told it that it was charging well.

I don't know exactly when it decided to go to black. It may have been when I tried to change what the clock face looked like, but I've seen recommendations to change the clock face to fix the problem, so that probably isn't the cause.

[Gr4ndp4]

Hi, @DAJensen, If you have not already done so, try changing the clock face again via the Fitbit app on your phone.

Let us know how you get on.

Cheers

[AthleticWalker]

I'm in the same boat as you. Everything is syncing but my screen has gone black twice in two days! It's charging and otherwise doing well. I've had my Charge 5 that I bought locally online and had no issues until now. The Fitbit logo shows up but it goes black right away.

 

[DAJensen]

I try changing the clock face and the haptic tells me it is all done, but the screen stays black.

[Vjladybeatle]

I couldn't get my Fitbit to correct itself to the correct new time.  Instructions said it would reset on its own. It didn't it was 3 minutes slow so I shut down the phone and restarted. Took a little time but now it has corrected time.

[DAJensen]

My experience with that is that forcing a synchronization from the app has corrected the time.

[sallmeister]

Mine too...tried everything.  Infuriating.