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ECG Report Charge 5

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‎11-10-2021 02:58 - last edited on ‎11-11-2021 04:44 by Moderator Alum

‎11-10-2021 02:58 - last edited on ‎11-11-2021 04:44 by Moderator Alum

Installed latest update, performed 2 ECG tests, got the feedback on the Charge 5, but on App it says I have yet to do a ECG.

also burnt through 20% battery in 8 hrs since downloading update

Feedback appreciated. 👍🏼

 

 


Moderator edit: subject updated for clarity

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2 REPLIES 2

‎11-10-2021 10:01

‎11-10-2021 10:01

I called Fitbit and they had me restart the device and then it appeared in the app.  My battery dropped from 100 to 40 in one day

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‎11-11-2021 04:43 - edited ‎11-11-2021 07:23

‎11-11-2021 04:43 - edited ‎11-11-2021 07:23

Hi, thank you for sharing your inquiry about the ECG feature, @Flykev. 

 

Before considering other options, please make sure that you've tried the restart procedure, as @Sschriever mentioned earlier.  You can find the steps to complete this procedure here. 

 

In addition, if you're still not seeing any information in the app, please try the following steps: 

 

  1. Log out from the Fitbit app.
  2. Clear Cache and Cookies for the Fitbit app on the phone's settings. 
  3. Restart your phone. 
  4. Log back in and check if you're able to set it up. 

@Sschriever Regarding the problem you mentioned with the battery. Let me know if you've followed the steps provided in this article, as they have been useful for other users as well. 

 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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