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ECG Scan Won't work Charge 5

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‎07-07-2022 07:25 - last edited on ‎07-07-2022 09:29 by Moderator Alum

‎07-07-2022 07:25 - last edited on ‎07-07-2022 09:29 by Moderator Alum

I click on ECG Scan and it tells me Fitbit app has to open so it opens app and nothing happens.

 

 


Moderator edit: subject updated for clarity

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‎07-07-2022 09:27 - last edited on ‎03-13-2024 08:31 by Fitbit Moderator

‎07-07-2022 09:27 - last edited on ‎03-13-2024 08:31 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Jenna32  

Thank you for sharing all this information about the issue you're experiencing with the ECG feature. Please make sure that you've reviewed this list periodically to check if your country has been added.

If your country is listed and you continue to have this problem, please try the following steps as well: 

  • Uninstall the ECG app from your Charge 5.
  • Force quit the Fitbit app and restart your tracker.
  • Open the Fitbit app and pull down on the screen to force a manual sync.
  • Install the ECG app one more time and make sure the permissions are enabled.
  • Tap Discover > Assessments & Reports > Heart Rhythm Assessment to double check if still appears completed 
  • Try taking a reading one more time and let me know how it goes.
Davide | Italian and English Community Moderator, Fitbit


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