ECG

[ram1946]

Many times when using the ECG function I receive a message that it did not record and I am to open the app. I open the app, turn the Bluetooth off and then on. Sometimes it works but most times it does not work. Very frustrating. What is causing this problem? What does it mean when it says to “open app”? Once open, what is the next step? Thanks.

[RiekoC]

Hello @ram1946 

Sorry to see that you are having problems with the ECG function. I agree that it's confusing when the message tells you to open the "app" considering there's the ECG app on your device and the Fitbit app. 

You might want to try uninstalling the ECG app on your Charge 5, then re-installing it. To do this:

• Tap on the device icon in the upper right of the Today page of the Fitbit app
• Tap on the Charge 5 tile
• Tap on the Gallery icon, then tap on Apps
• Scroll down to the ECG app. It should show as installed. Tap on it to uninstall the app. 
• Return to the Today page and do a manual sync
• Go back to the Charge 5 Gallery, then tap on Apps
• Scroll down to the ECG app and install it
• Return to the Today page and do a manual sync

Hopefully, this will get the ECG function "unstuck" so that it will work for you. 

[ManuFitbit]

Welcome back to the community @ram1946.

I'm sorry to see the situation that you are experiencing with the ECG function. Thanks for trying to fix it on your own through the steps that you did. 

Is your Charge 5 syncing correctly? Have you also completed the Heart Rhythm Assessment on the Fitbit app?

In the meantime, please give a try to the following steps:

1. Uninstall the ECG app from your Charge 5.
2. Force quit the Fitbit app and restart your tracker.
3. Open the Fitbit app and pull down on the screen to force a manual sync.
4. Install the ECG app one more time and make sure the permissions are enabled.
5. Tap Discover > Assessments & Reports > Heart Rhythm Assessment to double check if still appears completed 
6. Try reading one more time.

[RiekoC]

Hello @ram1946 

Just a clarification about ManuFitbit 's instructions above. You will need to tap on the "You" tab from the Today page in the updated Fitbit app to get to Assessments & Reports. The "Discover" tab is from the previous version of the Fitbit app. 

[BerylJohnson]

I recommend checking device compatibility, updating the app and your device, ensuring Bluetooth is connected, and verifying app permissions.