Fitbit Charge 5 GPS issues

[mindy6]

Hello,

For about 2 months I own a Fitbit Charge 5. I bought this watch So I could go for a run without taking my phone. The first month, this went perfect. After some time I noticed that from one day on the other, the app didn’t show me the map I ran anymore which is quite annoying. The GPS is also really inaccurate, counting only 650 m when I ran to rounds on the track (800 m). Does anyone had the same issues and knows how to resolve them?

[DavideFitbit]

Hi, welcome to the Fitbit Community, @mindy6.  

Thank you for sharing this information about the trouble you've been experiencing with your Charge 5.   

If your map is not showing up on the Fitbit app, please try the following:

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (Settings > Apps > Fitbit app > Storage > Clear cache)
• Restart your phone. 
• Log back in to check if you're able to see the map. 

Keep in mind that if the GPS is getting disconnected during your activity, the Charge 5 may track different information for the the distance. Before considering other options, make sure to follow the steps suggested in this article. 

All devices with GPS sensors require a direct path to GPS satellites to calculate location. A weak GPS signal might affect the accuracy of your route and other activity data. Your device uses your step count to calculate distance until it finds a signal, so the total distance calculated for a workout may be slightly less accurate when GPS isn't available for the entire time. In particular, please make sure of the following: 

• That you are  in open sky and moderate trees
• Adjust how you wear the tracker when you want to use GPS 
• Make sure the Location in your phone settings is set to Always or All the time for the Fitbit app (if you're using connected GPS)

If you continue to experience the same behavior and your GPS is getting disconnected, make sure to try following the steps listed in this article to complete a restart using the charging cable, as this has been useful for other users experiencing something similar.