Fitbit Charge 5 battery problems since update

[DC..]

How many of you are experiencing battery problems since the update?

Could anyone who's experienced problems with the charge 5 battery please post once on this thread so it's easy to count and present to show it's not a warranty problem and is a result if the update.

I obviously have battery problems. Had to charge it twice yesterday and uninstalled the SpO2 app to try to make the battery last through the night. Managed to wake up to 50% battery instead of it being dead by morning, even though fully charged before bed.

Moderator Edit: Formatting and clarified subject

[Kruegsy]

Yup your right. Offer 50% off new one. NOPE not gonna do it. Did you get
another tracker? If so what did you get?

[sandymwp]

They sent me a new Charge5....no charge cable, no band. So far, so good.

[PratibhaA]

How did you manage to get a replacement?

[5charges]

Same issue with my fitbit charge 5. It would lose its charge in less than 24 hours, and now after about a week it won't even turn on.

[sandymwp]

To be honest, I don't know. Posted a few times on this string....and then
I got the offer from Google.

Lucky, I guess.

[lulumice]

Interesting - how old was  your charge 5?  Was it still under warranty?

[sandymwp]

One year old

[Patries]

The batterij sucks!

From 100% to 5% in one day.

I must charge him every day.

Cant do any work outs .

[WMQueenie]

My Charge 5 is 8 months old and on 5/7/24 at 12.20 it just died.  Flashed critical battery when it was fully charged, red lights flashed for about a minute then black screen.  Spent half the next day online with customer support.  Did everything they said and nothing worked ( I am still trying every now and then a week later).  They asked for a copy of my receipt because it was still under the one year warranty so I sent it to them and they replied that it wasn't covered because even thought I bought it through Amazon, it came from Safe N Quick - who is NOT an authorized seller of Fitbits.  How the f and I supposed to know that when I bought it from, I thought, AMAZON?!?   That is a b/s policy.  There are a lot of people on the community forums all complaining of their Charge 5 just dying prematurely!  And Fitbit will do nothing to stand behind their product!  I complained on X (Twitter) - no response.  I will give it bad reviews on every forum I can find because of their no care attitude.  This was my 4th Fitbit and certainly my last!

[TinaMarieOs]

My fitbit seems to have become possessed.  The battery randomly drains and shuts off. The screen stays black and it's unresponsive. When it does work, I have to go to the app to see the stats. Is fitbit going to do anything to fix this?

[jwilliamsr9]

Sadly I think the answer is, no !! They wont even admit there is a problem !! Just that they would be glad to sell you another one !!

[lulumice]

Mine does the same - have chatted/e-mailed with customer service several times.  The only responses I have gotten were 'try this', 'turn off that', etc.  Always a different thing to try - nothing helped solve it.  They didn't seem overly interested in helping.  I have canceled my Premium subscription and am shopping for a new device that is NOT fitbit!  Sad, because I have been a Fitbit user since they began.....

[jwilliamsr9]

I got mine as a gift , didn't think i'd wear it but after over a year I was hooked and then pissed when i've seen how Fitbit has seemed to have caused the failure and acts like its nothing they did.  I'm out of warranty and they even offered me 50% discount on a new one, why would I want to buy something they won't stand behind !!

[Hissweetgirl]

My tracker was fine until I succumbed and merged my Fitbit to my Google account last week. Now, my Charge 5 won't hold a charge longer than 18 hours. In fact, I just took it off the charger about 10 minutes ago and it has already dropped to 94%. This is ridiculous. It's only 20 months old. It was functioning perfectly, going about 7 days between charges until I made the Google merge. Now, I'm pissed off. 😤 I can't wear a watch with a normal battery, I  kill batteries in a matter of a few months. But I have worn Fitbit products for 12 or 13 years with few issues. I had one of the original Force trackers that lasted 2 years past the recall date, but finally fell apart. I have had one tracker that just bricked completely for no reason, and Fitbit was great about it. This is beyond frustrating, as the powers that be have to be able to see what is going on, and should be willing to rectify the issues, or at least acknowledge it and let us know a fix is forthcoming.

[Martic]

Same for me. I went ahead and switched to Google and that's when it started happening. When I chatted with them, they said they'd get back to me. I haven't

heard from them for 2 weeks now.

[Hissweetgirl]

As of 8:00 am, battery at 7% ( critical) and back on charger. That was just watching some TV and sleeping, then getting ready for work. Pitiful. 

[Jfeen82]

Since @LizzyFitbit locked replies in the firmware topic, just bringing this back to the top to say, still no help or patch released by Fitbit/Google. When will that be coming? It’s clear the newest firmware update ruined the all these Charge 5 devices.

[exsharaen]

I can't believe the firmware update 194.91 post is closed and marked as resolved. So many complaints about dead Fidbit 5 after that update (mine included) and they simply marked it as resolved because many of us successfully updated to the latest firmware? My C5 is out of warranty (bought Dec 2021). I already moved on to another brand and cancelled my Premium subscription; Fitbit and Google have broken my trust in their products

EDIT: I must have been confused myself about the warranty 😂 I asked the official Fitbit store in my country and they say every device is covered with a year warranty, including device brick because of firmware update (I don't know if they are aware of the issue). I'm out of luck then...

[PratibhaA]

Can you please let us know which forum Fitbit/ Google identified battery sustaining charge as an issue and working on solution as mentioned in your post?

Thanks

[Rjs37]

Yeah I really can't believe they closed it, and especially with that statement - so many issues and rather than trying to assist users they try to pretend there aren't any...