Fitbit Charge 5 died again

[ArthurHa]

I've had this 8 times now. Sync Fitbit in the morning, see on watch and app charge is ok. For example today 42%. One hour later it's suddenly dead. When attached to charger it states 1% . Also need to reset the watch to enable it to sync with the app.

Why is this occurring? Feels like a battery  drain or monitor problem.

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @ArthurHa.

Thank you for sharing all this information about the trouble you've been having with your Charge 5 and for confirming that you already tried the reset. . 

The battery can last up to 7 days; because battery life is affected by use and other settings, actual results may vary, but the battery shouldn't be draining only after a few hours. Before considering other options, please make sure that you've followed the steps provided in this article. Some of the feature that can drain the battery more rapidly are: 

• Built-in GPS (Charge 5 can have a battery life of up to 4 day when using this feature regularly, or up to 5 hours if you use it continuously).
• Always-on display (Charge 5 can have a battery life of up to 3 days when using this feature). 
• Tracking SpO2 data (Fitbit points out in this article that you may have to charge your Fitbit device more often when collecting SpO2 data).

In addition, try to perform a restart following the steps listed here below, this has been useful for other users experiencing something similar: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

I'll be around. 

[ArthurHa]

Hey Davide,

In the past the reset would fix it. But still felt worrying. Nu now nothing helped. Even on the charger it's losing charge now, iets keeps on dying. How is this possible? I've had it for less then a year.

[ClassicRedhead]

I'm having the same issue. 

Screen is black.

Battery drains in less than 6 hours.

Restart via charger gives me a Fitbit logo for a second, never vibrates like it used to. Stays black.

I can sync via the app, and it's getting some data back from the tracker when it's "on" (as evidenced by the battery charge indicator in the app), but it's dead again in no time. 

I've deleted the 02 app, removed find my phone, and changed everything I can in the app to be as basic as possible (since I can't do anything through the tracker). 

I am so frustrated. And I am so sick of the answer being "restart from the charger" bc THAT IS NOT WORKING!!!! Find a better solution, Fitbit Support! 

This wasn't an issue until a software update was installed this week. And of course there's no way to roll it back. 

[Ramale]

same here!

what you just described is exactly me experience today!

buttery died in few hours,  it showed 1% after I hooked it to the charger,  and then the screen became black and not responsive after a restart .

I just want to add that this is the 3rd charge 5 I got. in less than a year 3 of them died, the first after 7 months, the second never started, and the last one lasted 2 months!

I am beyond frustrated at this point! 

[LolaPDX]

Same! Very frustrating! Also the online instructions say things like...if X doesn't work, press the button on the flat end of the charger. There is no button and there is no flat end of the charger. 

Don't make me get an Apple Watch, Fitbit!

[kgertie]

I had the same problem starting with the software update

[Stew189]

I have exactly the same problem, well almost, my Charge 5 was at 98% and I went for a shower and put it on charge and come back and it wasblacked out , did the  press the button 3 times and nothing 

and its less than 3 months old 

[Atiko]

Same here already had a replacement after my last one died and wouldn't reset 

Tried this and like last time it hasn't worked and my charge 5 is dead

[TortTamer]

I agree! Software update is causing problems, big time! Worked perfectly prior to update.

Was having problems all day yesterday with battery draining completely after only a matter of HOURS.  Charged and charger reset right before bed, only to notice wrong time on fitbit (off by 2 hours) and it died while I was asleep (tracking stopped at midnight).

Very frustrating.  Really don't need this right now.

[kgertie]

I contacted customer service yesterday and they told me that there is no way to roll back the software update. Additionally because mine is over a year old and outside of warranty they won't replace it. 

They sent me a coupon but I'm not about to go out and buy a new product that will have the same issues as this one (especially if it is a software problem). 

Looks like I'll just be going back to my non-smart watch.

[ClassicRedhead]

It's on the end that has the USB connection. Take a closer look. (not a good design, but apparently user experience is not a priority with Fitbit on the Charge 5)

[DavideFitbit]

Hi everyone, I appreciate all the information and feedback that you've shared about this issue with the battery of Charge 5. 

It seems that many of you have already tried all the recommendations mentioned earlier and you continue to experience the same problem. In this case, if the battery is still draining too fast, I do recommend that you get in touch with the Customer Support team for further assistance with this and that you continue the communication with them so they can let you know what are the options available for you.  

You can click here to get connected to chat with them or to call them directly. 

[Atiko]

Well well well gone 5ish months and it's dying again. Déjà vu rubbish battery rubbish with screen response I've restarted I've reset. I've changed clocks nothing's working again!!!!!!!!

[DavideFitbit]

Hi, thanks for all the feedback and for confirming that you experienced this inconvenience again with your Charge 5, @Atiko.  

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.