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Fitbit Charge 5 is not syncing

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‎09-29-2023 09:27 - last edited on ‎10-11-2023 20:05 by Fitbit Moderator

‎09-29-2023 09:27 - last edited on ‎10-11-2023 20:05 by Fitbit Moderator

I'm unable to sync my charge 5. I have an Android phone. Please help!

Thanks.

Moderator edit: Subject for clarity.

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2 REPLIES 2

‎10-11-2023 20:06

‎10-11-2023 20:06

@DanFitz Welcome to the forums. Please excuse the delayed response. I will gladly help you sync your Fitbit Charge 5. 

Please make sure that your Fitbit app is up to date. Try turning off Bluetooth and then turning it back on. I recommend you take a look at the following article: Why won't my Fitbit device sync? - click here. Here you find tips for this scenario. 

RodrigoM | Community Moderator, Fitbit

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‎10-12-2023 10:36

‎10-12-2023 10:36

Hello @DanFitz 

There was a Fitbit system wide issue yesterday (11 Oct 2023) that impacted logging in and syncing. The issue was resolved several hours later. You should be able to sync now. 

Rieko | N California USA MBG PE

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