Fitbit Screen not showing anything

[Kyrass]

Has anyone had their Fitbit charge 5 stop working and only showing the dots at the top of the screen? If so do I need to get a new one? Or is there a way to fix it? 

[Wibby]

Hello @Kyrass 

Yes, a few people have had the same problem unfortunately.

One thing that might help is rebooting from the charger.  Put it on to charge then press the button at the USB end of the charger 3 times.  Some people say to leave a couple of seconds between each press and others say to do it quickly.  

Try both ways and see which works for you

 

I really, really hope that works for you!

If you changed your clock face just before this happened, there may be a connection and it may be worth changing it again.

Here’s a link to a thread where people talk about the same issue.

5 dots on screen 

Good luck!

[Kyrass]

Thank you for your help! That worked

Many thanks,

Kyrass

Sent from my iPhone

[Wibby]

Really?  @Kyrass 

That’s wonderful!  I’m so happy for you!

[williammichels]

That worked for me also

[Wibby]

Wow!  That's brilliant news, @williammichels !

I'm so glad it actually worked!