Fitbit charge 5 ,put water lock on ,then had a family float session

[HoneyBeeDee]

Had a family float session after putting water lock on ,after swim ,blank screen no response on Fitbit charge 5 , this meant to be able to swim in to track exercise,so why is this x

[Rich_Laue]

Have you tried a restart yet? 

The water lock only disables the touch screen. People where complaining that, while wet, the screen display keeps changing. 

How do I restart my Fitbit device?

[RiekoC]

Hello @HoneyBeeDee 

It could be that water lock is still on. I found that I need to tap the screen very firmly and a bit forceful to turn off water lock. I understand that is by design so that the Charge 5 screen doesn't react to movement while in the water. However, I was surprised how strongly I needed to tap the screen to turn off water lock. 

[HoneyBeeDee]

Thank you ,but my battery has died now ,and doesn't seem to charge ,am so frustrated 🥴

Sent from Outlook for Android<>

[HoneyBeeDee]

Sorry my Fitbit drained of charge ,and now it won't charge ,so have put in rice for now . But thank you x

[RiekoC]

Hi @HoneyBeeDee 

That's so disappointing & frustrating. If this is helpful, here are troubleshooting steps for: Why isn't my Fitbit battery charging

Hopefully, once your Charge 5 has dried out, it will charge and be back to working properly.