Fitbit.com is unavailable. Please try again later

[purlblue]

On 1/22/2023 the Fitbit app was working without issue through the day.  A little after 10pm ET I went into the app to log food.  I was able to get into the app, but I noticed that after logging the food diary was not updating.  When I closed the app and tried to get back in, I received the message "Fitbit.com is unavailable. Please try again later."  I have restarted my phone, cleared the app cache, and uninstalled/reinstalled the app restarting my phone each step of the way.  I am continuing to get "Fitbit.com is unavailable. Please try again later."

Please assist.

[purlblue]

Charge 5 version unknown

Samsung Galaxy s10e

On 1/22/2023 the Fitbit app was working without issue through the day.  A little after 10pm ET I went into the app to log food.  I was able to get into the app, but I noticed that after logging the food diary was not updating.  When I closed the app and tried to get back in, I received the message "Fitbit.com is unavailable. Please try again later."  I have restarted my phone, cleared the app cache, and uninstalled/reinstalled the app restarting my phone each step of the way.  I am continuing to get "Fitbit.com is unavailable. Please try again later."

Please assist.

[RiekoC]

Hello @purlblue 

I checked the Fitbit Status Dashboard which tracks issues with the Fitbit servers, but didn't see any incidents for 22 or 23 Jan 2024.

Have you had a chance to try to open the Fitbit app again since your incident last night? Hopefully, it was a short temporary connection issue and you're able to get into your app.

[purlblue]

I was able to troubleshoot and found that the app will not sync if I am using wifi on my phone.  When I disable wifi on my phone the app allows me to log in and will sync.  As soon as I enable wifi, I am still logged into the app but I get the error that Charge 5 cannot sync.  I have been unable to find a solution.  No changes were made between the time sync worked with wifi and when it began not working.

[RiekoC]

Hi @purlblue 

I'm glad to see that you were able to determine that connecting your phone to Wi-Fi caused your Fitbit app sync issue.

What's strange is that I've read user posts who reported that they weren't able to sync their device to the Fitbit app until they turned Wi-Fi off, then on again.

Out of curiosity, what version of the Fitbit app do you have? You can check by:

• Tap on your picture/icon (Android) / gear icon (iOS) in the upper right of the Today page.
• Tap on Fitbit settings
• Tap on Help & Support
• The Fitbit app version will show on the page

I'll be monitoring the forums to see if I can find more information on your issue and, more importantly, a solution. I'll report back when I have information to share.