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Fitbit not working

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‎08-13-2023 07:13

‎08-13-2023 07:13

It saying battery is full,screen is black not working but earlier today it was 

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‎08-13-2023 07:53

‎08-13-2023 07:53

My screen stopped working a week ago.

The watch keeps recording the information and I can see it through the app on my smartphone.

I tried to reboot with the charging cable. The fitbit logo appears and then nothing happens.

I tried changing the watch face, the Fitbit logo appears, then nothing happens.

I tried to update, the Fitbit logo appears and the update bar starts to fill up, and then nothing happens and it doesn't update. On my phone there is a text message that the update did not work.

Not even 1 year of use...

Hope the someone can help with this issue

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‎08-15-2023 19:05

In response to ram02alb

‎08-15-2023 19:05

If your device is less than a year old, it should still be under warranty. Contact customer support and jump through their hoops to get a replacement.

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