Five Dots on Screen Charge 5

[CurlsinCO]

I have 5 dots towards the top of the screen that will not go away. I cannot navigate or double tap to remove. I have had the watch for less than one day.

Moderator edit: subject updated for clarity

[Swebby]

Mine happened on a damp day when cycling and wrist of cycling jacket was therefore wet and most probably touching screen.

[DavideFitbit]

Hi, thank you for sharing all your comments about this, @Soul4 @geigreg @Swebby. 

The recommended steps for the moment is to complete the three pulse restart method described here. If you already tried this and you continue to have the same problem, please make sure to get in touch with the Customer Support team so they can provide you with the next steps. Click here to get connected. 

Thank you for the information and for the feedback provided about this, the team is aware of this problem and every case is handled and evaluated individually. Our team is always working to enhance your experience and your feedback is a big part of that process. 

[TomasMc]

Try changing clocks w the app. That worked for me

[Faye1974]

Worked for me restarting by the button end of charger 

[DavideFitbit]

Welcome to the forums, and thank you for sharing the steps that worked for you, @TomasMc @Faye1974!  

[Jack1952]

How do you reset the resolution?

[Faye1974]

At the end of the charger is a button push it and then fitbit will reset

Get Outlook for Android

[Jack1952]

Thank you very much.

[Souper76]

Where is this supposed button on the flat end of the charger??

[Chellette]

I lost my charger and had to get a new one. My fix was to go in and change
the watch face, it fixed my fitbit.

[Jack1952]

This worked for me also.  With as many people that seem to have this problem, you'd think Fitbit would publish this solution.
Thanks 

[DavideFitbit]

Welcome to the new users in the Community, @Souper76 @Jack1952. 

Thank you for confirming that you're having the same problem with the Charge 5 display. 

If you have a Charge 5 charging cable, you'll find the button on the USB end of the charging cable. It's the little circle on the USB connector. Let me know if you're able to find it and complete the restart procedure: 

@Chellette Thank you for sharing the steps that worked for you as well! 

See you around. 

[Peteyb]

I am having the same issue with my charge 5. there is no button on the charger?

[Jack1952]

Pete,

I went to my phone app and changed the Clock Face.

Try that.  It fixed the problem.

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Robert,

I went to my phone app and changed the clock face.

It worked for me. 

[Peedee67]

Thanks - I did the reset via the charging lead that seems to have worked

Kind Regards


Peter Donovan

[DavideFitbit]

It's good to see you around the forums for the first time, @Peteyb. 

Thank you for sharing that you're having this same problem. You can find a picture of the button here, it should be at the end of the charging cable. 

@Peedee67 Thanks for sharing this update! 

I'll be around. 

[Jomartin1965]

I have a Fitbit 5 and my device is showing the 5 dots on the top of the screen. I read the way to reset your Fitbit and it won’t work because my charger doesn’t have a reset button. So how do I reset my unit?  I have only had it since end of February. 

[Chellette]

Change the clock face, that worked for me. 🙂

[Jomartin1965]

My Fitbit 5 won’t do anything but show the 5 dots on the screen. The screen is froze up. It will not allow me to do anything. M

[Dmdragun]

I had a similar issue -- Charge 5 black screen with 5 dots. Still recording data, just not able to see the screen or toggle. The charging cable method did not work, it was fully charged, and the software was updated.

Before I found this post -- I figured a possibility was the background clock face because some of my past cell phones have had similar issues -- black, unresponsive screen but still working and not responsive to normal resets -- when the background screen is no longer available or missing, especially after a significant update.

The clock face I  was using on my Charge 5 was called Target.  Once I changed it to another clock face, it fixed the issue.

Hopefully this helps research in fixing the bugs!

Thank you,

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To reset your clock face 

• Click on your avatar in upper left corner of Fitbit app.
• Click on the icon of your Charge 5
• Select Gallery
• Select Clocks from the top of the screen
• Select a new clock face (make sure to report the one you were using so it can be fixed)
• Tap install and then the back arrow
• Select Charge 5 from top of screen and make sure your new clock face is active
• Select the back arrow
• Then tap sync

Hopefully this will reset the screen  and you'll be back at it!