help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Google/Fitbit Bricking Devices w/ Firmware Update Today

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-19-2025 11:32

‎01-19-2025 11:32

Google/Fitbit broke/bricked my Charge 5 with a new firmware update today 1/19/25 around 10:30am EST. Device is unresponsive.

Best Answer
0 Votes
1 REPLY 1

‎01-20-2025 05:43

‎01-20-2025 05:43

same problem here. Logo appears and reappears, battery drains, doesn’t count steps or register data

Best Answer
0 Votes