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Heart rate display Charge 5 iOS app

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I’m looking at the iOS app using a Charge 5, Premium. The heart rate displayed in the Active Minutes screen does not seem to match up with the heart rate displayed in the HR screen. The first shows me with a Peak rate in the middle of the night, the seconds does not. What am I missing?  (Not sure how to attach screen shots to show this)

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Hello @ADBnSD and welcome to the Community.  There is a difference in how the two heart rates are displayed.  Your daily heart rate graph shows your average heart rate over a five minute interval.  You can earn zone minutes even one at a time and that graph isn't in a five minute interval.  It varies from peak to peak.  You can see this for yourself.  Tap on your daily heart rate tile.  Expand it and rotate it to landscape.  Lightly press on the graph and you will see numbers with a time stamp.  They are five minutes apart.  Do this with your zone minute graph.  The times stamps don't follow a pattern.

 

I get those peaks in the zone minute graph, too.  Always in the middle of the night, but not every night.  You wrote that you have Premium.  Then you get your sleeping heart rate.  That is recorded every minute.  I never get any weird peaks in my sleeping heart rate.  Here is a real example from last night.  I had one of those peaks just before 1:00 AM.  It said my heart rate was 95.  My sleeping heart rate at the same time was 48, absolutely normal for me.

 

Fitbit hasn't acknowledged that this is an issue, despite user complaints from every device.  I stopped worrying about them.  If you are posting on the mobile app, you take your screenshots, then add them by tapping on the picture icon.  You can add something from your files.  The app never lets me add screenshots from the mobile app.  It says the file is too big.  I haven't figured out how to fix that.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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Hello @ADBnSD and welcome to the Community.  There is a difference in how the two heart rates are displayed.  Your daily heart rate graph shows your average heart rate over a five minute interval.  You can earn zone minutes even one at a time and that graph isn't in a five minute interval.  It varies from peak to peak.  You can see this for yourself.  Tap on your daily heart rate tile.  Expand it and rotate it to landscape.  Lightly press on the graph and you will see numbers with a time stamp.  They are five minutes apart.  Do this with your zone minute graph.  The times stamps don't follow a pattern.

 

I get those peaks in the zone minute graph, too.  Always in the middle of the night, but not every night.  You wrote that you have Premium.  Then you get your sleeping heart rate.  That is recorded every minute.  I never get any weird peaks in my sleeping heart rate.  Here is a real example from last night.  I had one of those peaks just before 1:00 AM.  It said my heart rate was 95.  My sleeping heart rate at the same time was 48, absolutely normal for me.

 

Fitbit hasn't acknowledged that this is an issue, despite user complaints from every device.  I stopped worrying about them.  If you are posting on the mobile app, you take your screenshots, then add them by tapping on the picture icon.  You can add something from your files.  The app never lets me add screenshots from the mobile app.  It says the file is too big.  I haven't figured out how to fix that.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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Thank you. Very helpful. 

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