Historical data not available

[Rcnelson56]

A few days ago my Charge 5 stopped showing historical step count data. It shows current but when you click today’s steps to go to daily/weekly/yearly steps, the section that typically shows the data is just grey blocks. I’ve logged out of Fitbit and force stopped. No change

[thesmallerhalf]

Same issue. As usual Fitbit app has problems and take ages to be fixed.

[SpringMesa]

Same issue. Saw similar issue reported for Charge 6.

[RiekoC]

Hello @Rcnelson56 , @thesmallerhalf , @SpringMesa 

Are you not seeing historical data for any other metric, other than steps? If so, please let us know which ones.

Please submit this issue using the Feedback option in the Fitbit app:

• Tap on your picture in the upper right of the Fitbit app
• Tap on Feedback in the menu that opens
• Complete the prompts & submit

The feedback reports go to the team for review.

[SpringMesa]

Will submit. 
Historical data not showing up for Steps, Distance, and Energy Burned (calories). Other metrics are working.

[SpringMesa]

Fixed problem: On iPhone.

Delete App (no data is lost)

Turn off phone & turn back on

Reinstall App

[DavidFitbit]

Hi everybody! Thanks for stopping by, I hope you're doing well.

Thank you for reporting this issue. @SpringMesa this is an issue more related to the Fitbit app. As @RiekoC has suggested, it a great idea to report this issue via the app itself.

In addition, i'm glad to inform that this issue has already been reported, escalated and currently being investigated. Some users have been able to resolve the issue by uninstalling/reinstalling the app as you @SpringMesa may have already noticed.

Any fix for this, well be releasing it as soon as it's available. I appreciate your patience.

[KEM1]

Hi, is there an update on when the historical step data will be fixed within the app? Keith

[RiekoC]

Hello @KEM1 

The Moderator who posted in this thread will provide updates and let us know when the fix is rolling out.

[gogr]

I am having the same problem! When I log into fitbit.com, it reports an "internal server problem" and no data is displayed.

[gogr]

This is fixed for me now! Deleting the app and reinstalling it works.

[KEM1]

Gogr, Did you completely delete the app then go to the App Store and reinstall? Thanks in advance. 

[gogr]

Yes I did. I did not lose any data.
Sent from my iPhone

[MarioSFitbit]

Hi everyone and warm welcome to the new members. 

I appreciate your messages and your time in this process. I'm sorry to hear that you are experiencing this issue.
As previously said, our team is aware of this and still working on a fix. As Community Moderators, we will post any updates about this situation. 

Could you please confirm if you tried to uninstall / reinstall the app ? This one time exception workaround worked for some users.  

To do so, please try to: 

1. Logout.
2. Uninstall the Fitbit App. 
3. Reinstall the Fitbit App.
4. Login. 

@gogr Thank you for your confirmation and @RiekoC I appreciate the support always given. 

[Niff44]

Me too. I can’t look at weekly which I tend to fixate on every night after my workout.  It’s driving me bananas 

[DK-Sus]

Same issue here. And even though there has been an update “to fix bugs” in the meantime the problem remains 😕

[SpringMesa]

While deleting and reinstalling App has solved historical data issue. I still have related problem:

Charge 5 screen will not turn on when battery level is still ~85% full. It seems to still track data. It also happens when I open App and swipe down to sync data. By connecting/disconnecting to charger several times, the screen will then work for a while. And data will be updated in App.
So everyday I need to connect/disconnect to charger several times to fix issue.

[DatadayUser]

Does this not delete data (as Apple warns it will)??

[SpringMesa]

No data is lost. See other replies that confirm this.