Historical data not available

[Rcnelson56]

A few days ago my Charge 5 stopped showing historical step count data. It shows current but when you click today’s steps to go to daily/weekly/yearly steps, the section that typically shows the data is just grey blocks. I’ve logged out of Fitbit and force stopped. No change

[thesmallerhalf]

Same issue. As usual Fitbit app has problems and take ages to be fixed.

[SpringMesa]

Same issue. Saw similar issue reported for Charge 6.

[RiekoC]

Hello @Rcnelson56 , @thesmallerhalf , @SpringMesa 

Are you not seeing historical data for any other metric, other than steps? If so, please let us know which ones.

Please submit this issue using the Feedback option in the Fitbit app:

• Tap on your picture in the upper right of the Fitbit app
• Tap on Feedback in the menu that opens
• Complete the prompts & submit

The feedback reports go to the team for review.

[SpringMesa]

Will submit. 
Historical data not showing up for Steps, Distance, and Energy Burned (calories). Other metrics are working.

[SpringMesa]

Fixed problem: On iPhone.

Delete App (no data is lost)

Turn off phone & turn back on

Reinstall App

[DavidFitbit]

Hi everybody! Thanks for stopping by, I hope you're doing well.

Thank you for reporting this issue. @SpringMesa this is an issue more related to the Fitbit app. As @RiekoC has suggested, it a great idea to report this issue via the app itself.

In addition, i'm glad to inform that this issue has already been reported, escalated and currently being investigated. Some users have been able to resolve the issue by uninstalling/reinstalling the app as you @SpringMesa may have already noticed.

Any fix for this, well be releasing it as soon as it's available. I appreciate your patience.