Hourly activity gone??

[Larch-600mcw]

Hourly activity gone from fit bit

[RiekoC]

Hello @Larch-600mcw 

Please give us some more information about the issue you're having.

Is it that you're not seeing the hourly activity on your Charge 5? You don't see the hourly activity tile in the Fitbit app?

We'll be watching for your reply.

[Larch-600mcw · Accepted solution]

Thank you for your reply....It fixed itself.

As to your question- It was "gone" from Fit bit and app...???? 

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Moderator edit - Personal information removed

[RiekoC]

Hello @Larch-600mcw 

Thanks for letting us know that the problem fixed itself. Hopefully, you won't have that problem again.

[LallaB]

What was the fix? I have the same problem.

[LallaB]

What was your suggestion? I have the same problem.

[RiekoC]

Hello @LallaB 

There was no suggested troubleshooting or fix since the issue resolved on its own for the OP.

Where are you not seeing your hourly activity - on your Charge 5 or in the Fitbit app?

[JukeAnn]

Why do I have no data after synching? 

[RiekoC]

Hello @JukeAnn , @LallaB 

Please see this thread in the Charge 6 forum (<-- click link) where the Moderator acknowledged the issue & stated that the issue has been escalated to the appropriate team for resolution.

[Mindfulgrandma]

Me too! Disappeared yesterday, including all history. Glad it isn’t just
me, but aargh!!!

[DavidFitbit]

Hi everybody! It's great to see you in the Community! 

We've lately noticed some issues related with the Fitbit app not showing data. Page seems to be endlessly loading instead. In order to better understand the issue you are experiencing and to sort it in consequence please share a screenshot of what you are seeing. Thank you for your time in this process.

[Mindfulgrandma]

Here’s what I see and don’t see. If I touch the miles or other icons to see
the weekly or other history, there’s…nothing!

My Fitbit is fine. Checking stats on my iPhone is the problem.

[DavidFitbit]

Hi @Mindfulgrandma, thank you for your response ant for reporting this issue.

Let me inform you this issue has already been escalated. Our team is currently aware of the situation and they are working to find a resolution as soon as possible.

Some users have been able to resolve this issue by uninstalling/reinstalling the Fitbit app. I would encourage you to do so as it may worth trying. I appreciate your time in this process.

[Tmitch56]

The hourly activity is still not working on both my and my husbands app. When will this be resolved? 

[dsc66]

I’m having the same problem. Was this resolved for you?

[RiekoC]

Hello @dsc66 

Please try uninstalling, then re-installing the Fitbit app on your mobile device. This has fixed the missing hourly activity for many users.

[dsc66]

Thanks. I did that right after I read the posts and it worked! Debbie
Sent from my iPhone

[RiekoC]

Hi @dsc66 

Thanks for letting us know that you were able to restore your hourly activity. Glad it was a relatively easy fix.