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How do I return my Charge 5 for a replacement?

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‎01-12-2025 17:42 - last edited on ‎01-13-2025 05:39 by Fitbit Moderator

‎01-12-2025 17:42 - last edited on ‎01-13-2025 05:39 by Fitbit Moderator

How do I send my charge 5 back to fibit for a replacement?

Moderator Edit: Clarified subject

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‎01-12-2025 18:14

‎01-12-2025 18:14

Hi @BenjyG you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

Stepping in the U.S.A. since September 2013. Android 14

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1 REPLY 1

‎01-12-2025 18:14

‎01-12-2025 18:14

Hi @BenjyG you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer